Contact Us

• VERY IMPORTANT: DO NOT SET UP A DUPLICATE ACCOUNT. THIS WILL LEAD TO MISSMANAGEMENT OF YOUR PET'S INFORMATION
• Click here
• Enter the email address you used to open your PetLynx account.
• Your username and password will be immediately emailed to you. If you do not remember the email address used to open your PetLynx account please send us as much information on the account as possible.

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To update your personal home address info:
1. Log on to www.petlynx.net
2. Click view/edit my address book
3. Click Main Contact
4. Click edit
5. Update information
6. Click OK
7. Click Update

To update your phone number or email:
1. Log on to www.petlynx.net
2. Click view/edit my address book
3. Click Main Contact
4. Update email or phone number
5. Select which one is going to be primary
6. Click Update

To update your pet's information such as name, birthday, weight, please follow the instructions below:
1. Log on to www.petlynx.net
2. Click your pet's name
3. Click the vitals tab
4. Update information
5. Click Update

How do I see all of my matches for my lost report?

PetLynx provides the top 20% of matches through the AutoMatch™ system. If you would like to see more matches follow the steps below:
• On the I've Lost My Pet page click Search For a Lost Pet
• Complete steps 1, 2 and 3 on the site to receive a listing of all the found pets that meet your criteria. Broader criteria provide more listings. For example, animals may travel great distances - by including a broader geographical region you will receive more matches and increase the opportunity to recover your pet.

How do I delete my lost report?

1. Go to www.petlynx.net.
2. Sign in using your username and password.
3. Under My Registered Pets click Delete Lost Report link on the pet for which you would like to delete the Lost Report.
4. Select a Reason for Deletion and click Delete Lost Report.



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How do I delete my found report?
1. Go to www.petlynx.net.
2. Sign in using your username and password.
3. Click I've Found Someone's Pet.
4. In your list of My Found Animals select the pet's name for which you would like to delete the Found Report.
5. Click the Delete Found Report link.
6. Input Reason for Deletion and click Delete Found Report.

These instructions will help you register your pet with the tag and coupon code that you received in your IAMS kit:
1. Go to www.petlynx.net.
2. Click on the Register my pet link
3. log in or create a user profile
4. Click Register a new pet
5. In section 2. 'I have a Pre-paid PetLynx Subscription', select IAMS Canada coupon and enter the program code (found in the insert of your IAMS kit) and follow online instructions

Your PetSecure registration needs to be activated from the PetSecure site www.petsecure.com/petlynx. Enter your policy and tag number when prompted.

Please provide us with as much details as possible including where you received your registration (shelter, vet or partner program).